Privacy & Cookie Policy

Respecting and protecting the privacy of our customers is an extremely important responsibility for KOBECASHOP.COM. Therefore, we only collect your information in specific cases clearly outlined below. (Effective from August 10, 2021)

Please read this privacy policy carefully to understand which personal information of yours is collected, used, protected, or processed on KOBECASHOP.COM.

Collection of Personal Information

KOBECASHOP.COM complies with Decree 53/2013/ND-CP and does not sell or share any personal information of customers collected on the website with third parties. The personal information collected is used solely for the company’s internal purposes.

When customers register an account on KOBECASHOP.COM, the personal information we collect includes:

  • Name
  • Shipping address
  • Email address
  • Landline phone number
  • Mobile phone number
  • Date of birth
  • Gender

The information listed above will be used for purposes such as:

  • Delivering products purchased on KOBECASHOP.COM
  • Notifying customers about support and delivery
  • Providing detailed information related to products
  • Processing orders

Additionally, we may use the information you provide to manage customer accounts; confirm and process online payments; monitor data downloaded from the website; identify website visitors; conduct demographic research on users; and send information requested by customers, including product and service information, provided the customer agrees and does not object to being contacted for these purposes.

When you register as a member on KOBECASHOP.COM, we use your personal information to send promotional/marketing programs. You may unsubscribe from receiving such information at any time by canceling the subscription in the promotional notifications.

Customers must ensure that their accessed information is kept confidential and not disclosed to unauthorized third parties. We are not responsible for cases of misuse of passwords unless caused by our error.

In certain special cases, KOBECASHOP.COM may be required to disclose personal information, for example, if there is a basis for disclosing information necessary to prevent threats to life and health, or for the purpose of complying with the legal requirements of Vietnam. KOBECASHOP.COM is committed to complying with the provisions of the Privacy Act and National Privacy Principles.

Updating Personal Information

You can update your personal information at any time by logging into the website KOBECASHOP.COM.

When you visit KOBECASHOP.COM, our company’s server will automatically store information sent by your browser. This information includes:

  • Your IP address
  • Browser type
  • Websites you visited prior to coming to our website
  • Pages on KOBECASHOP.COM that you visit
  • The time and date of your visits, the products you viewed, the information you searched for on the website, and other statistical data

The above information is collected for the purpose of analysis and evaluation to help improve our website, services, and products.

Personal Information Security

KOBECASHOP.COM ensures that all collected information is stored securely. We protect the security of our customers’ information by:

Allowing access to personal information only when the customer is logged in.

Using technology to block unauthorized access.

Deleting customers’ personal information when it is no longer necessary to keep in our records or upon the customer’s request to remove or cancel their account.

If you believe your security at KOBECASHOP.COM has been compromised, please contact us at bichhanbeauty@gmail.com
to resolve the issue.

Cookie Usage Policy

KOBECASHOP.COM does not use cookies to store information about visiting customers, track users, record specific user information on the pages they visit, customize website content based on the type of visitor or other information sent by users through their browsers.

Changes to the Privacy Policy

KOBECASHOP.COM reserves the right to modify and update the Privacy Policy at any time. Any changes to this policy will be posted on our website, so we encourage you to review it regularly.

If you are not satisfied with how we handle your inquiries, please contact us at bichhanbeauy@gmail.com.